Support
Email support@nodely.io and name your organization and endpoint in the Nodely portal, so we can match the request to your plan. Questions anyone can answer, and public goods projects, go to the Nodely community channel.
Response targets
Section titled “Response targets”| Plan | First response |
|---|---|
| Enterprise | First response within 4 hours |
| Unlimited | First response within 24 hours |
| Boost | Best effort |
| Free | Best effort |
| Public goods | Community channels, tickets best effort |
- Response targets count calendar hours, weekends and holidays included.
- A target is met by the first reply from the Nodely team, not by an automatic acknowledgement.
- The target is for the first response, not for the fix. Incidents that affect the service are tracked on the status page.
- Enterprise also has phone support; where an Enterprise contract sets other terms, the contract applies.
- Unlimited also includes 1 h of R&D support per month (help with your integration, not only incidents).
Availability commitments (SLO / SLA and reimbursement) are on the pricing page.